Introducing Reli

 

Reli services are provided to you by WorkWell. These Terms of Use therefore constitute an agreement between you and WorkWell.

 

About Reli       

Reli is the first and only Patient Recovery Process Partner. At Reli, we take pride in making a positive impact each and every day on the recovery process for injured workers. That’s how we became the first and only Patient Recovery Process Partner, by committing to the entire recovery process. We ensure each injury gets the care needed every step of the way. It’s this higher level of commitment we show our providers, employers, payors and employees that results in better outcomes for all.

 

We apply three paramount values to all we do:

  • Unparalleled Communication

  • Team Reli Experts

  • Demonstrated Value  

 

Reli provides a suite of services for its partners, including reaching out to esteemed physicians to become part of the Reli Edge Network.

 

The Reli Edge Network is the medical provider certification process that Reli has created to offer  vetted, workers compensation specialists who prioritize appointments, scheduling, medical care, and follow-up for Reli partners.

 

WorkWell 

WorkWell Physical Medicine and WorkWell Physicians PC (“WorkWell”) provide services through different trademarks, service marks, words, logos, icons, and website designs (“Services”). Included in these Services are WorkWell occupational health clinics, Reli and the Reli Edge Network. These services fulfill an overarching WorkWell promise of quality, commitment and innovation.

WorkWell Terms of Use

Presenting WorkWell


WorkWell provides innovative and comprehensive occupational health clinics throughout Pittsburgh. These Terms of Use therefore constitute an agreement between you and WorkWell.

 

About WorkWell


For over 35 years, WorkWell has defined the standard for care in occupational health, earning the respect and trust of industry leaders. Our Providers are current with state and federal updates, and adhere to regulatory guidelines, including Occupational Safety and Health Administration (OSHA) and Department of Transportation (DOT). We work directly with employers and TPA’s to keep businesses running and employees safe and healthy on the job, offering customized and cost-effective tools to each of our partners according to their needs.

The WorkWell focus remains in lock step with each of our partner companies, large and small. We offer a wide range of testing -- from pre-employment screenings, physicals, OSHA / respiratory testing, drug & alcohol screening, to blood work and vaccinations. We customize our services to provide the highest quality solutions for each employer’s needs. We accommodate same or next day appointments and facilitate the entire recovery process for work-related injuries with a greater efficiency than most primary care or urgent care facilities.

WorkWell’s legacy and distinctive approach to occupational healthcare is the driving force behind Reli, the first and only Patient Recovery Process Partner. Reli’s suite of services aim to redefine the standards for workers compensation patient recovery process throughout the country.

The Reli Edge Network is the medical provider certification process that Reli has created to ensure the best and most qualified workers compensation specialists are ready to provide prioritized care for Reli partners. WorkWell is part of the Reli Edge Network.

Updating These Terms


We may change our Services and Policies, and we may need to make changes to these Terms so that they accurately reflect our Services and policies. Unless otherwise required by law, we will notify you (for example, through our Services) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms.

Revised: August 24, 2020

 
 

WorkWell Privacy Policy

Effective Date: August 24, 2020

WorkWell Physical Medicine Inc, and WorkWell Physicians PC Inc., (“WorkWell”) and all associated Services (“Services”) have created this Privacy Policy in compliance with applicable laws and in order to demonstrate our firm commitment to privacy. This Privacy Policy describes how WorkWell collects, uses, discloses, transfers, stores, retains or otherwise processes your information when you (whether in your individual or business capacity) access or use, in any manner, any content, products, services or related activities (collectively “Services”), including through the Internet domains owned or operated by WorkWell, which include, but are not limited to:

relipartner.com
eworkwell.com
reli-on-us.com
workwellphysicianspc.com

workwellphysicians.com

                            
We refer to the above websites and all related websites as “sites” and to each of them as a “site.” When we refer to “we,” “us,” or “our,” we mean WorkWell, or the specific division, subsidiary, or affiliate that operates a site, provides its content, or processes information received through it, each as appropriate and applicable. When we refer to “you” or “your,” we mean the person accessing the site. If the person accessing the site does so on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization.

This Privacy Policy applies to your use of our Services, and covers information collected in connection with your access to and use of our Services, including those Services provided through our sites and/or online. Please read this Privacy Policy carefully. By continuing to interact with our Services, you are consenting to the practices described in this Privacy Policy.
 

Our Privacy Policy includes:


General disclosures
What information we collect
How we use your information
When and with whom we share your information
Cookies policy
How to restrict cookies
Third party advertising and analytics

Linking sites
Social media
How long we retain your information
COPPA compliance and security

California consumers
HIPPA compliance

Changes to this privacy policy

Contact Us
 

General disclosures


Each of the sites is hosted in the United States and their intended use is Business to Business. If you are visiting the sites from outside of the United States, please note that by providing your information it is being transferred to, stored or processed in the United States and other countries, where our data center and servers are located and operated. This section sets forth the general privacy policy for the United States and other jurisdictions not otherwise specifically covered by the below jurisdiction-specific policies. Depending on your state or country of residence, applicable privacy laws may provide you the ability to request access to, correction of or deletion of your information, as further outlined below. If you are outside the United States and do not wish to allow the transfer of your personal information to the United States, you should not use these sites and you should opt-out of the collection of cookies. View our Cookies Policy.
 

What information we collect


We acquire Personal Information when you voluntarily request products, services, or information from us. We may use Personal Information for the following purposes:

  • Verifying your identity so that we can be sure that all of our communications with you are secure and confidential.

  • Responding to inquiries or requests from you.

  • Except in connection with the sale, transfer, merger, consolidation or other transaction involving all or part of our company, we will not sell, license or otherwise transfer any rights to your Personal Information to any third party unless expressly authorized by you.

  • WorkWell will not knowingly collect personally-identifiable information from minors under the age of thirteen (13) without their parents’ consent.

We acquire information received through third-party platforms:
 

You may access our sites through third-party platforms, such as Facebook. If you use our sites on or through a third-party platform, including via any mobile and/or other Internet connected devices (“Wireless Devices”), or click on third-party links, the collection, use, and disclosure of your information and your use of the sites will also be subject to the privacy policies and other terms of such third parties or third-party platforms. You should review such privacy policies, terms and other agreements.

We acquire a collection of technical information and usage information:
 

When you access WorkWell's sites, we automatically collect certain information. This information may include without limitation: (a) technical information about your computer or Wireless Device, such as your IP address, geolocation information, device type, operating system type and version, unique device ID, browser, browser language, domain and other systems information or platform types (collectively “Technical Information”); and (b) usage statistics about your interaction with WorkWell’s sites, including pages accessed, referring website address(es) time spent on pages, pages visited, search queries, click data, date and time and other information regarding your use of WorkWell’s sites (collectively “Usage Information”).

This Technical Information and Usage Information, which may be linked to your personal information, is collected through the use of server logs and tracking technologies, including: (i) cookies, which are small pieces of code that websites send to your computer or Wireless Device to uniquely identify your browser or mobile device or to store information in your browser setting;
and (ii) web beacons, which are small objects that allow us to measure the actions of visitors using WorkWell's sites. For more detailed information regarding how we use cookies and other technology, please review the additional information in our Cookies Policy.

 


How we use your information

 

We may use information about you for a number of purposes, including:

1. Providing, improving and developing our services
Providing WorkWell's Services, including completing the transaction for which the personal information was collected.

2. Communicating with you about our services
Responding to questions or concerns; and Sending you information we think you may find useful or which you have requested from us about our Services.

3. Protecting our services and maintaining a trusted environment

Enforcing our Terms of Service or other applicable agreements or policies; Complying with any applicable laws or regulations, or in response to lawful requests for information from the government or through legal process; Fulfilling any other purpose disclosed to you in connection with our Services; and Contacting you to resolve disputes and provide assistance with our Services.


4. Other uses
For any other purpose disclosed to you in connection with our Services from time to time.
 

 

When and with whom do we share your information

1. We do not sell your information

We do not sell your personal information to third parties.


2. When and how we may share/disclose your information with third parties
We will share your information with the following third parties and under the circumstances described below or as otherwise described in this Privacy Policy. We require all third parties to respect the security of your personal information. We do not allow our third-party service providers to use your personal information for their own purposes and they are only permitted to process your personal information in accordance with our instructions.

3. Corporate transactions
We may share all or part of your personal information with other business entities in connection with the sale, assignment, merger or other transfer of all or a portion of WorkWell business or assets to such business entity (including due to a sale in connection with a bankruptcy). We will require any such purchaser, assignee or other successor business entity to honor the terms of this Privacy Policy.

4. Disclosure of information for legal purposes
WorkWell may disclose all or part of your personal information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating any agreement with WorkWell, or may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our sites, or anyone else that could be harmed by such activities. We may disclose information in response to a subpoena, search warrant, in connection with judicial proceedings, or pursuant to court orders, legal process or other law enforcement measures. WorkWell may disclose or access personal information when we believe in good faith that the law requires it, to establish our legal rights or to defend against legal claims, and for administrative and other purposes that we deem necessary to maintain, service and improve our Services.

5. Analytics and data enrichment services
We use third-party analytics such as Google Analytics to help understand your usage of our sites and to improve our Services.

6. Aggregated, anonymized or de-identified information
We may disclose or use aggregated, anonymized or de-identified information for any purpose. Aggregated, anonymized or de-identified information is information that can no longer reasonably identify a specific individual. Although such information may be derived from your personal information, it can no longer directly or indirectly reveal your identity.

 

Cookies policy

Like many online platforms, WorkWell and its analytics vendors use server logs and automated data collection tools, such as browser cookies, pixel tags, scripts and web beacons. These tools are used for analytics purposes to enable WorkWell to understand how users interact with the sites and Services. WorkWell and its analytics vendors may tie the information gathered by these means to the identity of users.

Cookies are small text files placed on a computer or device while browsing the Internet. Cookies are used to collect, store and share bits of information about user activities. WorkWell uses both session cookies and persistent cookies.

Session cookies are used to identify a particular visit to WorkWell’s sites and collect information about your interaction with the sites. These cookies expire after a short time or when the user closes their web browser after using the sites. WorkWell uses these cookies to identify a user during a single browsing session, such as when you log into the sites. This helps WorkWell improve the sites and Services as well as improve the users’ browsing experience.

A persistent cookie will remain on a user’s device for a set period of time specified in the cookie. WorkWell uses these cookies to identify and recognize a specific user over a longer period of time. They allow WorkWell to: analyze the usage of the sites (e.g. what links users click on) in order to improve our offering; test different versions of the sites to see which particular features or content users prefer to optimize the sites; provide a more personalized experience to users with more relevant content and course recommendations; and allow users to more easily log in to use the sites and Services.

How to restrict cookies

You can adjust the settings in your browser in order to restrict or block cookies that are set by the sites (or any other website on the Internet). Your browser may include information on how to adjust your settings. Alternatively, you may visit www.allaboutcookies.org to obtain comprehensive general information about cookies and how to adjust the cookie settings on various browsers.



Third-party advertising and analytics
 

WorkWell does not serve advertising via any of its Services. But we may use third-party service providers to provide site metrics and other analytics services. These third parties may use cookies, web beacons and other technologies to collect information, such as your IP address, identifiers associated with your device, other applications on your device, the browsers you use to access our sites and Services, webpages viewed, time spent on webpages, links clicked and conversion information (e.g., transactions entered into). This information may be used by WorkWell and third-party service providers on behalf of WorkWell to analyze and track usage of our sites and Services, to determine the popularity of certain content and to better understand how you use our sites and Services. The third-party service providers that we engage are bound by confidentiality obligations and other restrictions with respect to their use and collection of your information.

This Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons or other tracking technologies, which are covered by such third-parties’ privacy policies. For more information, we encourage you to check the privacy policies of these third-parties to learn about their privacy practices. For more information about targeted advertising specifically, please visit http://www.aboutads.info/choices.

 

Linking sites
 

The sites contain links to other websites. WorkWell is not responsible for the privacy practices or the content of such websites, including any websites that may indicate a special relationship or partnership with us (such as co-branded pages or "powered by" or "in cooperation with" relationships). We do not share information we gather with other websites or any other entities or individuals unless such sharing is disclosed to you in advance through this Privacy Policy.


Social media
 

We may collect information from other sources, such as social media platforms that may share information about how you interact with our social media content. We do not control how your personal information is collected, stored or used by such third-party websites or to whom it is disclosed. You should review the privacy policies and settings on any social media website that you subscribe to so that you understand the information they collect and may be sharing. If you do not want your social media websites to share information about you, you must contact that website and determine whether it gives you the opportunity to opt-out of sharing such information. WorkWell is not responsible for how these third-party websites may use information collected from or about you.



How long we retain your information
 

We generally retain your information as long as reasonably necessary to provide you the Services or to comply with applicable law and in accordance with our document retention policy.


 

Marketing and promotional information
 

You may opt-out of receiving marketing and promotional messages from WorkWell, if those messages are powered by WorkWell, by following the instructions in those messages. If you decide to opt-out, you will still receive non-promotional communications relevant to your use of our Services.

Children’s Online Privacy Protection Act (COPPA) compliance and related information
The Children’s Online Privacy and Protection Act (COPPA) regulates online collection of information from persons under the age of 13. It is our policy to refrain from knowingly collecting or maintaining personal information relating to any person under the age of 18. If you are under the age of 18, please do not supply any personal information through the sites.


Security

We take reasonable measures, including administrative, technical, and physical safeguards, to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. We hold information about you both at our own premises and with the assistance of third-party service providers. Further public disclosure here of our security measures could aid those who might attempt to circumvent those security measures. If you have additional questions regarding security, please feel free to contact us directly using the information provided under Contact Us.

 


California consumers


The California Consumer Privacy Act (“CCPA”) permits residents of California to have the following additional rights. For more information, or if you have questions, you can contact us using the information provided under Contact Us. For your protection, WorkWell is required to collect certain information from you to verify your identity before we respond to any request submitted by you. The information you provide to verify your identity will only be used for verification purposes, and a record of your request, including certain information contained within it, will be maintained by WorkWell for its files.

1. California residents have the right to request WorkWell disclose what information it collects, uses and discloses


California residents have the right to request that WorkWell disclose what personal information WorkWell collects, uses and discloses about them. The general categories of personal information WorkWell collects about California residents are listed above under What information we collect. If you are a California resident and would like to request the specific personal information that WorkWell collects, uses and discloses about you, please send this request to WorkWell using the information provided under Contact Us.

2. California residents have the right to request the deletion of their personal information maintained by WorkWell

California residents have the right to request that WorkWell delete the personal information WorkWell maintains about them. WorkWell will make every effort to comply with California residents’ requests to delete their personal information, however, certain laws or other legal requirements might prevent some personal information from being deleted. If you are a California resident and would like to request the deletion of your personal information, please send this request to WorkWell using the information provided under Contact Us.

3. California residents have the right to non-discrimination for the exercise of their privacy rights under the CCPA.

4. California residents can designate an authorized agent to make a request under the CCPA on their behalf

 

HIPPA compliance

At WorkWell, we are proud of our ability to serve the industry so efficiently while protecting the rights and privacy of the patients we serve. We likewise value the right for patient privacy and recognize the necessity to meet the requirements of HIPPA. As such, we have developed technology and processes with these parameters in mind.

Changes to this privacy policy

This Privacy Policy may be revised from time to time as we add new features and Services, as laws change and as industry privacy and security best practices evolve. We display an effective date on this Privacy Policy at the top of this Privacy Policy so that it will be easier for you to know when there has been a change. If we make any material change to this Privacy Policy regarding use or disclosure of personal information, we will provide notice on our sites. Your use of the sites constitutes acceptance of the provisions of this Privacy Policy and your continued usage after such changes are posted constitutes acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised Privacy Policy, please exit the sites immediately. If you have any questions about this Privacy Policy, the practices of the sites or your dealings with the sites, you can contact us by using the information provided under Contact Us.

Contact Us

 

Please contact WorkWell with any questions or concerns regarding this Privacy Policy.

 

Attention: Privacy Officer

 

Rebecca Shapiro

WorkWell

112 Third Avenue Carnegie, PA 15106

412-279-5300

customerservice@eworkwell.com

 

If you have any questions or concerns regarding our Privacy Policy, or if you believe our Privacy Policy or applicable laws relating to the protection of your personal information have not been respected, you may file a complaint with WorkWell using the contact information listed above, and we will respond to let you know who will be handling your matter and when you can expect a further response. We may request additional details from you regarding your concerns and may need to engage or consult with other parties in order to investigate and address your issue. We may keep records of your request and any resolution.

    112 Third Avenue     |     Carnegie, PA 15106     |      412-279-5300

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